Application - Monitoring (DSS)

Overview

The primary objective of this service is to inform both beneficiaries and applicants about the status of their applications or benefits. This includes details on current and active benefits, as well as pending benefits that are under review and awaiting approval by the Department of Social Security over the past twelve (12) months.

What you'll get

A list of any application or request for revision made over the past twelve (12) months. From this list, you can check whether your claim has been processed and see its outcome.

 

Exclusions:

 

  • Retirement Pension: Tentative Assessment. 

  • Sickness Benefit: Blue Medical Certificate Claims.

 

The Department of Social Security has also embarked on visibility of status of the applications that can be monitored through the Citizen Portal. These include:

 

  • Appeal against the Department of Social Security.

  • Benefits Compliance Investigation Request.

Eligibility

General eligibility criteria:

 

  • An active e-ID account issued by the Maltese government agency Identità.

How to apply

The user must authenticate to access the Application - Monitoring service.

 

If while trying to access this online service you encounter an issue or need assistance to access this service, support is available through our helpdesk:

 

  • Visit our Contact Us page, select mySocialSecurity, and provide the details of your issue, or

  • Book a Microsoft Teams call with a member from the Information Management Unit.

apply