The Social Security Act (Cap. 318.) establishes amongst others provisions, that a person may be entitled to receive a benefit, pension, assistance or allowance (hereinafter referred to as benefit) under this Act, following the advice of the Department’s medical panel and multi-disciplinary panel, where applicable, in accordance with the proviso to article 106.

As a result, there are times when a person who has been scheduled to attend a medical board related to a benefit must postpone or cancel the appointment. If the person fails to appear at the medical board without a justified reason, any pending benefits awaiting assessment and authorisation by the Department of Social Security may be terminated. This may also result in a benefit overpayment.

A medical certificate is required to support a request to reschedule an appointment on account of illness.

Applications for the benefits listed below are referred to Department’s medical panel and multi-disciplinary panel for evaluation:

  • Severe Disability Assistance.
  • Social Assistance.
  • Disabled Child Allowance.
  • Sickness Assistance.
  • Milk Grant.
  • Reciprocal Agreement for Disability benefit related to those living outside Malta.
  • Sickness Benefit (related to the Blue Medical Certificate).
  • Injury Benefit (whether related to an injury at the workplace or disease / medical condition inflicted by the workplace).

What you'll get

  • Facility to reschedule or cancel a medical board appointment.
  • Only in cases of being house-bound, a person may request a home visit instead of attending personally to the medical board appointment. A medical certificate indicated the health reason for why a home visit is being requested. In such cases, an official from the Department of Social Security and two (2) medical doctors will be in attendance. The person will be informed beforehand of the date for the home visit.


General eligibility criteria:

  • A person whose attendance for a Medical Board meeting has been scheduled by the Department of Social Security.

How to apply

How to reschedule or cancel a medical board appointment

A person can use one of the methods indicated below to postpone or cancel an appointment. You will be guided or contacted on how to schedule another appointment by:

Phone Freephone 153
Online Request click here
Attending personally at one of the servizz.gov hubs
To reschedule or cancel a Medical Board Appointment on the same day call on 25903233