Servizz.gov – Closer to your needs
Servizz.gov.mt now has a revamped fresh look, coupled with the latest Artificial Intelligence tools, so that those who need a government service can access it in a more direct, easy, and immediate way. The Servizz.gov Citizen Portal was developed through a structured and evidence-based process that combined international research with direct citizen engagement. Before the design phase began, an extensive analysis was carried out on citizen portals in countries recognised as leaders in the digitalisation of public services, including Estonia, the United Kingdom, Denmark, and Singapore. These international models provided practical examples of user-centric platforms offering personalised services organised around life events and supported by strong digital infrastructures.
At the same time, several local focus groups were conducted with different categories of users, including people at various stages of life and with different levels of digital skills. The feedback gathered helped identify existing challenges, user expectations, and areas where government digital services could be improved. This early engagement ensured that the portal’s design would truly reflect citizens’ needs and everyday experiences.
Government is moving away from a traditional system of over 1,500 separate services towards a smarter and more personalised experience powered by Artificial Intelligence (AI). The aim is to organise services around people’s real-life needs and life events rather than around internal government structures.
The portal will offer different levels of access based on users’ preferences. Citizens may browse anonymously, use a guided wizard to identify relevant services, or access a fully personalised experience through eID or eIDAS login. Users will also be able to track applications, follow active cases, and receive notifications related to services relevant to them.
One of the portal’s main features is its “life event” approach. Instead of requiring users to navigate complex government structures, services will be grouped around real-life moments such as starting a business, becoming a parent, or planning for retirement. This creates a simpler, more intuitive, and user-friendly experience.
The portal is also built on strong governance principles to ensure that all information remains accurate, reliable, and regularly updated by the responsible entities.
Head of ICT at Servizz.gov, Mr Jesmond Sciberras, stated that “the Servizz.gov Citizen Portal is designed to place citizens at the centre of digital public services by creating a more intuitive, accessible, and personalised experience that reflects the realities of people’s everyday lives.”
Through this initiative, Malta continues aligning itself with Vision 2050 by embracing a “digital first” and citizen-centric approach that improves accessibility, strengthens trust in public services, and enhances people’s everyday lives.
Published on Friday 26 June 2026
This is the English version of the article pertaining to the Servizz.gov web portal
Servizz.gov.mt now has a revamped fresh look, coupled with the latest Artificial Intelligence tools, so that those who need a government service can access it in a more direct, easy, and immediate way. The Servizz.gov Citizen Portal was developed through a structured and evidence-based process that combined international research with direct citizen engagement. Before the design phase began, an extensive analysis was carried out on citizen portals in countries recognised as leaders in the digitalisation of public services, including Estonia, the United Kingdom, Denmark, and Singapore. These international models provided practical examples of user-centric platforms offering personalised services organised around life events and supported by strong digital infrastructures.
At the same time, several local focus groups were conducted with different categories of users, including people at various stages of life and with different levels of digital skills. The feedback gathered helped identify existing challenges, user expectations, and areas where government digital services could be improved. This early engagement ensured that the portal’s design would truly reflect citizens’ needs and everyday experiences.
Government is moving away from a traditional system of over 1,500 separate services towards a smarter and more personalised experience powered by Artificial Intelligence (AI). The aim is to organise services around people’s real-life needs and life events rather than around internal government structures.
The portal will offer different levels of access based on users’ preferences. Citizens may browse anonymously, use a guided wizard to identify relevant services, or access a fully personalised experience through eID or eIDAS login. Users will also be able to track applications, follow active cases, and receive notifications related to services relevant to them.
One of the portal’s main features is its “life event” approach. Instead of requiring users to navigate complex government structures, services will be grouped around real-life moments such as starting a business, becoming a parent, or planning for retirement. This creates a simpler, more intuitive, and user-friendly experience.
The portal is also built on strong governance principles to ensure that all information remains accurate, reliable, and regularly updated by the responsible entities.
Head of ICT at Servizz.gov, Mr Jesmond Sciberras, stated that “the Servizz.gov Citizen Portal is designed to place citizens at the centre of digital public services by creating a more intuitive, accessible, and personalised experience that reflects the realities of people’s everyday lives.”
Through this initiative, Malta continues aligning itself with Vision 2050 by embracing a “digital first” and citizen-centric approach that improves accessibility, strengthens trust in public services, and enhances people’s everyday lives.
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