Overview
A user from the general public can use this complaint form to submit relevant information on any accessibility issues encountered on public sector entity websites.
What you'll get
The extent of the action the MCA can take in relation to a complaint depends on the particulars of the issues involved and on the MCA's relevant legal powers. In instances where the Authority cannot formally intervene, it tries to mediate between the complainant and the public sector entity. Failing that, it will suggest alternative courses of action by referring the complainant to the appropriate forum where s/he may lodge his/her complaint.
Eligibility
The general public is eligible.
How to apply
Fill in the online form and submit.
Timeline
Submission of Application
Vetting of Application
7 days
Delivery of Service
30 days
