Inclusion, Equality and Social Welfare

An appeal may be lodged by a Maltese or non-Maltese national against a decision by the Department of Social Security before the Social Security Umpire. One may lodge an appeal on a question of law or a principle of importance emerging from a decision by the Department of Social Security according to the Social Security Act (Cap. 318.). The appeal must to be lodged within 30 days from when one is informed of the decision.

Once the details are vetted a notification with the date of the sitting in front of the umpire is sent.

Through this service, you can change the Banking Details of how you are receiving your benefit or update your banking details held by the department. If you are currently receiving benefit payments by cheque, you may change your details to start receiving payments by direct deposit in a bank. If you are already receiving your payments by direct bank deposits, you may change both the bank as well as the account number (IBAN).

You can also opt to receive a payment notification via SMS when your benefit has been deposited. Through this service, you cannot change your banking details to start receiving cheque payments.

If you are a Social Security beneficiary in receipt of a Retirement Pension, Invalidity Pension, or Widow/er’s Pension from the Department of Social Security of Malta and currently residing and being paid abroad, you can generate your Benefit Rate Certificate online.